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Store Policies

We Bold the Fine Print

New Bike Policy

Each bike we sell comes with a free tune up within three months of purchase. After that point, you are entitled to a lifetime of complementary basic tune up packages. This includes refinement to the gears and brakes as well as lubricating the drive train, inflating the tires, tightening nuts and bolts, and a general safety check.

Trade-In Policy

Wouldn’t it be great if we could discount every kid’s bicycle 25%! Well, we kind of do- any bike sold at The Bicycle Escape is eligible for a trade-in. The amount you may receive for the trade-in will vary based on the age and condition of the bike, but you can generally expect to receive around 25% of the original purchase price. We also sometimes take trade-ins on bikes purchased at other bike shops (not department stores) on a case-by-case basis.

Return Policy

Any non-special order, non-bicycle item may be returned or exchanged within 10 days of purchase. Customers returning items paid for with cash may be issued a check if the register does not have the cash to cover the return. Customers returning items purchased by check will be issued a check after the original check has cleared.

We do not offer returns on bicycles. However, to provide peace of mind to gift givers, bicycles in brand new condition may be exchanged for another bicycle of a different size, color, or model.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping. 

Customers wishing to return product by mail will be responsible to pay the shipping costs. 

Shipping Fees

Order AmountStandard ShippingIn-Store Pickup
Under $50$7.99Free
$50 or moreFreeFree

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!